Privacy Policy

NE-Security (“we”, “us”, “our”) is a security services company based in the North East of the United Kingdom. We are committed to protecting your privacy and handling your personal data in a transparent and secure way.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us through it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company name: NE-Security
Location: Hartlepool, North East, United Kingdom
Email: info@ne-security.co.uk
Telephone: 01429 291611

NE-Security is the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Name

• Email address

• Telephone number

• Company name (if provided)

• Enquiry details submitted through contact forms

• IP address

• Website usage data (such as pages visited and time spent on the site)

We do not intentionally collect special category data (such as health or biometric data) through our website.

3. How We Collect Your Data

We collect personal data in the following ways:

• When you fill in a contact or enquiry form on our website

• When you contact us by email or phone

• Through cookies and similar technologies

• Automatically through your use of our website

4. How We Use Your Personal Data

We use your personal data to:

• Respond to enquiries and provide information about our services

• Communicate with you regarding potential or existing contracts

• Improve our website and services

• Monitor website performance and security

• Comply with legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your data:

• Consent – where you have given clear permission

• Legitimate interests – to operate and grow our business

• Contract – where processing is necessary to provide our services

• Legal obligation – where required by law

6. Cookies

Our website uses cookies to improve user experience and analyse website traffic. Cookies may include:

• Essential cookies (necessary for website functionality)

• Analytics cookies (to understand how visitors use our site)

You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

7. Data Sharing

We do not sell or rent your personal data. We may share your data with:

• Trusted service providers (such as website hosting or IT support)

• Professional advisers (such as legal or accounting services)

• Regulatory or law enforcement authorities where required by law

All third parties are required to respect the security of your data and treat it in accordance with the law.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Personal data is stored securely and only retained for as long as necessary for the purposes set out in this policy.

9. Data Retention

We retain personal data only for as long as necessary:

• Enquiry data: up to 12 months

• Client data: for the duration of the contract and as required by law

• Website analytics data: as determined by our analytics providers

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to processing

• Request restriction of processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us using the details above.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will be effective immediately.

Last updated: 12/12/25

If you have any questions about this Privacy Policy or how we use your data, please contact us.